The Engagement Manager reviews the entire Management Environment used on the Service Engagement. This may happen periodically or might be triggered by major changes to the services, teams, or locations.

The review typically comprises the following items:

• Management Environment.
• Office Environment.
• Hardware Infrastructure.
• Software Infrastructure.

The Engagement Manager should check the following conditions:

• Is the Management Environment up to date?
• Are any issues known, documented, and solutions proposed?
• Is the backup version retrievable?
• Is the Project Management Office effective and able to support the service?
• Is the office infrastructure sufficient for all team members?
• Are there any hardware issues that have to be solved in the Service Engagement?
• Is the used software supporting the objectives of the Service Engagement?
• Are there any gaps in the software and its licenses?

The Engagement Manager should document all findings of a review and design a plan to apply any changes that may be required.